Need some help? Frequently Asked Questions

What is a financial adviser?

Mortgage People financial advisers provide advice to individuals and small companies to help them make decisions relating to mortgages. MPIP Group Limited (FSP726071) holds a licence issued by the Financial Markets Authority to provide financial advice. Mortgage People Limited (FSP28143) and it's financial advisers are authorised by that licence to provide financial advice. Anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. More information is available by contacting us, or by visiting the Financial Markets Authority website at: https://www.fma.govt.nz. For more information see our public disclosure: https://www.mortgagepeople.co.nz/our-public-disclosure.

What banks and lenders do you work with?

ANZ, ASB, Avanti, Bluestone, BNZ, Co-operative Bank, Resimac, Southern Cross Partners, Southland Building Society, Sovereign Home Loans, Westpac. For more information see our public disclosure: https://www.mortgagepeople.co.nz/our-public-disclosure.

How do your advisers get paid?

Our advisers are paid commission from the lender. For more information see our public disclosure: https://www.mortgagepeople.co.nz/our-public-disclosure.

Do you have a disclosure statement?

Each individual adviser has disclosure statements that they will make available to you either before or at the beginning of your initial consultation and then when providing advice. For more information see our public disclosure: https://www.mortgagepeople.co.nz/our-public-disclosure.

What is your privacy policy?

Please click here to review our privacy policy. For more information see our public disclosure: https://www.mortgagepeople.co.nz/our-public-disclosure.

Who is the regulator for the mortgage advice industry?

The regulator of New Zealand’s mortgage industry is the Financial Markets Authority (FMA). For more information see our public disclosure: https://www.mortgagepeople.co.nz/our-public-disclosure.

Are you a member of a disputes resolution scheme?

We are members of FSCL (Financial Services Complaints Ltd), an independent not-for-profit external dispute resolution scheme approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. For more information see our public disclosure: https://www.mortgagepeople.co.nz/our-public-disclosure.

Do you have an internal complaints process?

Yes, once we receive a complaint, we follow an internal procedure to ensure we address the issue. Our Process will acknowledge your complaint within 2 working days; inform you how we will address the complaint; gather any information that will help us resolve the complaint; aim to resolve the complaint within 20 days. For more information see our public disclosure: https://www.mortgagepeople.co.nz/our-public-disclosure. If we are unable to promptly resolve your complaint it will be referred to a Director who will investigate the issues further. If you are not satisfied with our response to your complaint you have the right to refer your complaint to our disputes resolution service, Financial Services Complaints Limited (FSCL).

Do you belong to a professional association?

We are members of Financial Advice New Zealand and IBANZ (Insurance Brokers Association New Zealand). For more information see our public disclosure: https://www.mortgagepeople.co.nz/our-public-disclosure.

What lenders do we deal with?

ANZ, ASB, Avanti, Bluestone, BNZ, Co-operative Bank, Resimac, Southern Cross Partners, Southland Building Society, Sovereign Home Loans, Westpac. For more information see our public disclosure: https://www.mortgagepeople.co.nz/our-public-disclosure.